Frequently Asked Questions

Find answers to frequently asked questions here.

General
What does it cost to use?

Worthy is free for volunteers.  

At this stage, the platform is also free for Charities. We are currently consulting with Charities regarding a potential pricing model for future use.

What do you do with my data?

For information on how Worthy® handles your data, please see our Privacy Policy.

Is Worthy® a Charity or Nonprofit?

Worthy® operates in Australia as a registered company, Voluntech Pty Ltd and is for profit.

How do I know I can trust the charities on the platform?

We endeavor only to permit charities that are registered with the Australian Charities and Not-for-profits Commission (ACNC). If you have concerns regarding one of the charities on the platform, please contact us. For more information on the charities registered with the ACNC, please see the ACNC website.

How do I report a bug or issue with the platform?

You can chat with us or a create a ticket via the Intercom popup in the bottom right corner of every page.

Alternatively, you can contact us or email us at mail@worthycause.com.au.

Volunteers
How do I Register an account?

Go to the Sign Up page and follow the prompts. Prior to registering an account, please read our Terms of Service, Terms of Use and Privacy Policy. You’ll need to verify your details and will receive an email. If you don’t receive an email, please contact us.

How do I apply for roles?

You can search for roles on the Find Roles page within the Volunteer Portal or by reviewing opportunities displayed on the pages of charities. Once you have found a role that appeals, you’ll need to apply for that opportunity following the prompts.

What happens if I have a bad experience during a role or want to report a charity?

Please visit the contact us page or send us an email at mail@worthycause.com.au as soon as possible with the details of your experience.

How do I delete my account?

To delete your account please chat with us or a create a ticket via the Intercom popup in the bottom right corner of every page.

Alternatively, you can contact us or email us at mail@worthycause.com.au.

Charities
How do I register a charity on the platform?

To register an account on the platform, you will first require a user account via the Nonprofit Portal. Once you have a user account and are logged in, go to the Browse Nonprofits tab and click the button to Register Nonprofit.

What details are required to register a charity on the platform?

We require all charities on the platform to be registered with the ACNC. For us to verify this, we will require your charity ABN and contact details for your organisation. By registering a charity on the platform, you acknowledge you are entitled and have permission to act on behalf of the charity.

How long does it take for Worthy® to verify my charity?

Once you have applied to register your charity, we will endeavor to verify your charity within 1-2 business days. You will receive an email confirmation once registered.

How do I delete a charity?

To delete a charity you represent please chat with us or a create a ticket via the Intercom popup in the bottom right corner of every page.

Alternatively, you can contact us or email us at mail@worthycause.com.au.

Still have questions?

Contact us for more information.